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About Exness — the strings that are never translated — Kuwait

Platform names, account-type names and instrument symbols are identifiers rather than words. They keep the same characters whatever language an interface is set to.

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Part of what appears on an Exness screen is language and part of it is identifiers. Platform names, account-type names and instrument symbols belong to the second group: the same characters appear whatever the interface language is set to, because both sides of an order have to refer to the same thing. Everything around them — menu labels, headings, explanations — is language and is rendered. Which group a word belongs to changes how a search is typed, how a request to support is worded, and how a screen is read back later.

Which strings on the screen are names, and which are language

Identifier or language?

What appears on the screenRendered into another language?Why
Platform nameNoIt names a product, not a concept
Account-type nameNoIt says which record a set of terms applies to
Instrument symbol and its suffixNoBoth sides of an order must refer to the same characters
Order-type wordingNoIt belongs to the vocabulary of the platform
Menu labels, headings and help textYesThey describe, and a description can be rendered
Number, date and separator formattingYesFormatting follows the locale; the code beside it does not

Typing a search when half the phrase is an identifier

A query that renders an identifier into another language stops pointing at the object and starts pointing at descriptions of it. A symbol or a type name is a fixed string, and search results follow strings.

The workable form is mixed: the identifier exactly as printed, the question in whatever language is comfortable. That is also how the answer will be written, because the pages worth finding quote the identifier the same way.

Writing to support without a round-trip

A request that translates the account-type name, the symbol or the order type has to be decoded before anything can be checked, and the decoding is a guess. Quoting those three verbatim, including case and any suffix, removes an exchange of messages.

The sentence around them can be in any language at all. It carries the question; the identifiers carry the object the question is about.

Reading a screen back later, or handing it to somebody else

A screenshot stays readable to a person who does not share the language as long as the identifiers are intact. Menu labels can be unfamiliar and the meaning still survives, because the symbol, the account type and the order type say what is being looked at.

The reverse is what makes a re-typed or re-worded screen useless: the part that was unambiguous is exactly the part that was replaced, and nothing in the sentence around it can restore the original characters.

Deciding whether a word on the screen may be replaced

  1. Ask whether the word appears in the terms of the account as a name — if it does, it is an identifier.
  2. Ask whether the platform would still find the same object if the word were swapped for another — a symbol or a type name would not survive the swap.
  3. Ask whether the word describes rather than points; descriptions are the part that changes with the interface language.
  4. Copy identifiers exactly as printed, keeping capitalisation and any suffix.
  5. Render the sentence around them, never the tokens themselves.

The test is not how foreign a word looks, but whether anything on the other side has to match it.

One sentence in two languages, and what did not move

Part of the sentenceRendered into the local language?
The question being askedYes
The name of the platformNo
The name of the account typeNo
The instrument symbol and its suffixNo
The name of the order typeNo
The unit words around a figureYes
The currency code beside a figureNo

Everything marked No is a string another system has to match; everything marked Yes is there to be understood.

Frequently asked questions

Are platform names rendered into the local language when the interface language changes?
No. MetaTrader 4, MetaTrader 5 and the Exness Terminal are product names. The menus around them are rendered, the names themselves are printed with the same characters in every language.
Why are account-type names left in Latin characters?
Because the name identifies which record a set of terms applies to. Standard, Standard Cent, Pro, Raw Spread and Zero are labels of accounts rather than adjectives, so translating one would point at nothing.
Does an instrument symbol change with the interface language?
No. A symbol, including any suffix the server adds, has to match character for character on both sides of an order, so it is the same string on every interface language.
How should a message to support be worded when the screen and the message are in different languages?
Quote the account type, the symbol with its suffix and the order type exactly as printed, and write the question itself in any language. The identifiers carry the object; the sentence carries the question.
What separates a name from a description on the screen?
A description explains something and can be re-worded without loss. A name points at an object that another system also refers to by that exact string, so re-wording it breaks the reference.
Why does searching a translated platform name return different results?
Because search follows strings. A rendered name matches pages that talk about the product in that language, while the original string matches the pages that quote the product itself.

Awards & recognition

Exness has been recognised at industry events organised by Finance Magnates and other bodies. Each entry links to the relevant Finance Magnates listing, where the award category, organiser and year can be verified. Awards refer to past events and are not a guarantee of future results — trading carries a high risk of losing money.

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